Privacy Policy
At Andean Keepsakes, we respect your privacy and are committed to protecting the personal information you share with us. We only collect data that is necessary to process orders, respond to inquiries, and improve our services. This includes your name, contact information, shipping details, and order history.
We do not sell, rent, or share your personal information with third parties, except as required by law or to fulfill orders (e.g., with shipping partners). All payment transactions are processed securely through third-party providers (e.g., Stripe, PayPal) and are not stored on our servers.
By using our website, you consent to the collection and use of your information as outlined in this policy. If you have any questions or wish to have your data removed, please contact us at cheryl@andeankeeps.com.
Terms of Use
By accessing and using this website, you agree to be bound by the terms and conditions described herein. The content, images, products, and designs on this site are the intellectual property of Andean Keepsakes and may not be copied, redistributed, or used without prior written consent.
We reserve the right to update, modify, or discontinue any part of the website at any time without notice. All purchases made through this site are subject to availability and our approval.
Misuse of the site, including attempts to disrupt service, extract data, or impersonate others, will result in denied access and possible legal action.
Customer Service Policy
At Andean Keepsakes, we take pride in providing exceptional customer service. If you have questions about products, wholesale inquiries, shipping, or custom orders, we are happy to assist you promptly.
Contact Information: Email: cheryl@andeankeeps.com
Phone: 435-851-5534
Response Time: We aim to respond to all inquiries within 24 business hours.
Returns & Exchanges: We offer a 30-day return policy for retail customers on unused, undamaged items. Wholesale returns are handled on a case-by-case basis. Please contact us directly for return authorizations.
Shipping: Orders are processed within 2–5 business days and shipped from our U.S. facility. You will receive tracking information once your order has been dispatched.
We are committed to ensuring your experience with Andean Keepsakes is positive, respectful, and aligned with the quality of our handmade goods.